About us:

NapGen was founded by two best friends Maks and Alex. Inspired by the need for better sleep, we set out to create innovative sleep solutions that enhance restfulness and overall well-being.

Our journey began with working 12-hour days in an office, where we personally experienced the toll on our health - back problems and constant neck pain. Determined to alleviate these common workplace ailments, we set out on a mission to create a store that would offer solutions to others facing similar issues.

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FAQ'S

Do you offer international shipping?

Yes, we offer international shipping.

For our customers, there's free shipping on every order! Shipping may take anywhere from 7-14 business days on average, depending on the customs and import process in your country.

What payment methods do you accept?

We accept a variety of payment methods to ensure a convenient shopping experience.

For payment, you can use Apple Pay, Google Pay, PayPal, Stripe, or American Express.

We support the following cards through these systems:
Apple Pay: Visa, MasterCard, American Express
Google Pay: Visa, MasterCard, American Express
PayPal: Visa, MasterCard, American Express
Stripe: Visa, MasterCard, American Express
American Express: American Express cards

This way, you can choose the most convenient payment method for your needs.

How do I initiate a return or exchange?

In order to provide you with a pleasant buying experience, each of our customers receives a 14-day money-back guarantee. Additionally, you have 30 days to return your package.

To initiate a return of your product, please contact our support team. You can reach us via email or through our social media channels. All contact information can be found in the footer (at the bottom of the page).

How can I contact customer support?

Do you have questions regarding a product? Or would you like to receive more information about your order status?

No problem, our customer support is available around the clock to answer all your questions!

You can report any problems to us via social media or email. You can find our social media links and email address at the bottom of the page.

How can I track my order?

To track your order, you can use the tracking number provided in your shipping confirmation email. You can visit our 'Track Your Order' page on our website and enter your tracking number to check the status of your shipment.

If you did not receive a message with a tracking number, contact our support. They will gladly tell you where your package is. 

You can report any problems to us via social media or email. You can find our social media links and email address at the bottom of the page.